Stephen (Steve) Schwed

Stephen (Steve) Schwed
  • Manager Long Term Fraud Strategy
  • Company: Verizon Communications Inc.

Stephen (Steve) Schwed, Manager Long Term Fraud Strategy, Verizon (1997- Present)

Steve began his career in telecommunications in 1997 with Bell Atlantic Mobile, Verizon Wireless legacy Company, in their Customer Financial Services group. After a brief stay in Financial Services, Steve assumed responsibility for the Executive Relations group for the Philadelphia Region in 2000 followed by his managing the VZ Wireless National Executive Relations Team from 2005 until 2013.  In addition to supporting the Executive Leadership of Verizon and Verizon Wireless with consumer inquiries and complaints, Steve was responsible for maintaining the relationship and service level commitments for responses to consumer complaints for the various Attorneys General, The FCC and various other regulatory and consumer advocacy groups.

Steve’s involvement with telecommunications fraud began in 2013 while working as a Process Manager in the VZW Customer Service Department and was tasked with addressing issues related to Loss and Policy. Steve officially joined Verizon’s Fraud Strategy Team in 2015. He is a member of various GSMA Forums and currently is a member of the CFCA and chairs the CFCA Consumer Education Committee.

Prior to joining Verizon, Steve worked as a Lead Fraud Investigator for Investigative Research Group in Chester, New Jersey and also as a Project Administrator for the Law firm of Gentile and Turpen in Flemington, New Jersey.

Steve holds a Bachelors Degree in Economics from Ramapo College of New Jersey and resides in Bernardsville, New Jersey with his wife Kerry, their two boys Justin and Nick and their two Labrador Retrievers, Ben and Willow.  In his spare time, Steve is an accomplished photographer and enjoys spending time outdoors.